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Shipping & Exchanges

Different billing and shipping addresses

In order for us to be able to send your package right away the billing and shipping addresses must match. if you have a different billing and shipping address we ask that you please confirm your order by emailing us an image of only the last 4 digits of the card to confirm that it is in fact an authorized transaction by the cardholder. Without confirmation the order will not be able to be sent out and will be canceled.

 

Lost packages

Please note if your package gets stolen from your mail box we will help you open a claim with USPS but we will not issue a refund or re-send the order as we are not to be held responsible for lost or damages caused by a third party. Once the order has been shipped you will get an email with a tracking number and a link. Once the package leaves the Yahaira Inc. offices the United States Post Office will be in charge of delivering your package, with that being said if any package gets stolen, lost or destroyed we are not responsible; But if that happens please let us know so we can file a claim for you and we will help you as much as we can until you get an answer, package etc..

 

Shipping

Express and priority shipping orders placed before 12 noon eastern standard time will be shipped the same day. For standard and free shipping orders please allow 2-3 business days for your order to be processed before it is shipped out. Orders placed on the weekend will be processed the next business day. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Our company is not responsible for any customs or duty fees for international orders which are separate from the shipping cost.

 

We ship free for U.S. orders over $100 dollars. USPS.

U.S.A STANDARD MAIL SHIPPING: 4-7 DAY DELIVERY ON U.S. ORDERS

U.S.A PRIORITY MAIL SHIPPING: 2-3 DAY DELIVERY ON U.S. ORDERS

U.S.A EXPRESS MAIL SHIPPING : 1-2 DAY DELIVERY ON U.S. ORDERS

U.S.A FREE YAHAIRA INC. SHIPPING: 4-7 DAY DELIVERY ON U.S. ORDERS

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CANADA FLAT RATE ENVELOPE: 6-10 DAYS

CANADA PRIORITY MAIL EXPRESS INTERNATIONAL: 3-6 DAYS

CANADA FIRST-CLASS PACKAGE INTERNATIONAL : VARIES BY DESTINATION

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REST OF THE WORLD:

FLAT RATE ENVELOPE: 6-10 DAYS

PRIORITY MAIL EXPRESS INTERNATIONAL: 3-6 DAYS

FIRST-CLASS PACKAGE INTERNATIONAL : VARIES BY DESTINATION

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It is very important that you write the correct address, if you know that you misspelled your address please call us immediately at 212 739 7877 u.s.a or email us at info@ShopYahaira.com. We can no longer intercept a package after it has already left our facility regardless if it was with the incorrect address nor will we resend a package if it is sent to the incorrect address unless the package is returned back to our facility.

 

The Product I Purchased Is The Wrong Size or style - What Should I Do?

Yes, We can exchange the size or style Your exchange must be new, unopened.  We only accept exchanges for items that have not been tried on, worn, altered or washed. All tags must be attached and packaging intact . If you received an incorrect or defective item, etc Please call 212 7397877 and we will be more than glad to correct your order or replace the defective item.

 Returns Policy

When you're happy—we're happy. If you aren't 100% satisfied with your Yahaira Inc. purchase, let us know the good and the bad and we will work with you to find a resolution. We want you to be Happy and if you think we need to improve something in our garments please let us know by calling us 212 739 7877.

If you'd like to exchange an item please contact us at info@shopyahaira.com within 5 after you received your order.

All sales are final on the following items:  corsets, Panties, bodysuits with panty attached, body shapers, or any intimate under garment that touches the crotch area. (Please note, due to federal laws and for the health of our customers and staff, we are UNABLE to issue refunds on opened or tried on items that cover the crotch area or corsets).

We do NOT accept returns for any of our intimate wear. We can exchange the size if you mistakingly order the wrong one and the style if it is not what you are looking for. Please note that the garment you are sending for an exchange can not be tried on. For certain products of Yahaira Inc. Legal Disclaimer Due to the hygienic nature of these products and by law of the United States health regulations, we cannot accept returns, give refunds, on any washable, reusable or absorbent incontinence products after the original package has been opened. Items such as body shapers, panties or bodysuits with panty attached or any intimate under garment that touches the crotch area.

Out of respect for all of our beautiful customers We will never Re-sale an intimate garment that is soiled, dirty, tried on, worn or returned since you paid full price for it and you deserve and you also expect a brand new garment nice and clean just for you. We understand that mistakes happen and if you notice that you selected the wrong size or style before you try on the garment please call us right away sometimes the style you choose might not be a perfect fit for you or the size is not the same size you are used to buying in other brands since our garments are made seamless our size chart is perfect and different from all of the other brands. You pay full price for a brand new garment and that is exactly what you are gonna get from Yahaira Inc. a brand new garment just for you and you don't have to worry about how many people tried on or put it on or worn it for a couple of days an returned. We worked so hard on our size chart and is 100% accurate and We designed our garments to be super comfortable and with moderate compression a garment that you can wear all day and every day without the pain and stress.

Your order will be shipped to you along with our size chart and instructions please read it before you try on the garment. We want all of our customers to be happy so we will exchange accordingly. Please do not try on, wear, wash or ruin the item you wish to exchange, your request will be denied if item doesn't fit these guidelines.  Your return must be not tried on, new, unopened within 15 days of purchase. All purchases for these items are final (Items such as, panties or bodysuits with panty attached, body shapers or any intimate under garments that touch any intimate areas). The garment will go through a black lighting process that will show skin particles if the garment was tried on. 

Please email proof of postage just in case your order is lost on its way back to Yahaira Inc. Send picture of tracking receipt or tracking number. Failure to do so may result in us not being able to process your exchange. (Please contact us before sending item) info@shopyahaira.com

When you buy at Yahaira Inc. You can be sure that the product you purchased was never worn and that you are Not receiving a worn return from a customer; all the products are 100% brand new and never worn. 

We reserve the right to send the undergarment back to you if the items you sent to us is outside the terms of our Returns Policy.

If you need to exchange an item, please Contact Us  with your order number and details about the product you would like to exchange. We will respond quickly with instructions for how to exchange items from your order.


PRIVACY NOTICE

Thank you for choosing to be part of our community at Yahaira Inc. (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our notice, or our practices with regards to your personal information, please contact us at info@shopyahaira.com.

When you visit our website https://shopyahaira.com, and use our services, you trust us with your personal information. We take your privacy policy very seriously. In this privacy notice, we describe our privacy notice. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Sites and our services.

This privacy notice applies to all information collected through our websites (such as https://shopyahaira.com), and/or any related services, sales, marketing, or events (we refer to them collectively in this privacy notice as the “Services”).

Please read this privacy notice carefully as it will help you make informed decisions about sharing your personal information with us.

WHAT INFORMATION DO WE COLLECT?

HOW DO WE USE YOUR INFORMATION?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations and/or your consent.

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for those purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

To facilitate account creation and logon process. If you choose to link your account with us to a third party account *(such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
To send you marketing and promotional communications. We and/or our third party marketing partners may use the personal information you send us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see WHAT ARE YOUR PRIVACY RIGHTS” below).
Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
Deliver targeted advertising to you. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
Request Feedback. We may use your information to request feedback and to contact you about your use of our Services.
To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include person information. We will not use identifiable personal information without your consent.
WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.

We may process or share data based on the following legal basis:

. Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.

Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, government requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Service, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of al or a portion of our business to another company.
Third-Party Advertisers: We may use third-party advertising companies to serve ads when you visit the Services. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.
HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements.) No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.

DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age. 

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at info@shopyahaira.com.

WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list -however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may:

Note your preferences when you register an account with the site.
CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about practice in a revised version of this privacy notice.

DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.93, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.

DO WE MAKE UPDATES TO THIS POLICY?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may email us at info@shopyahaira.com or by post to:

 

Yahaira Inc.

PO BOX 107

Holtsville, NY 11742

United States

 


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