Shipping & Exchanges

Shipping Policy

Order Processing

Orders are processed Monday through Friday, excluding holidays.

  • Express and Standard are processed within 24 hours.

  • Economy and (Free) Shipping orders require 2–3 business days for processing before shipment.

  • Orders placed after 12:00 PM EST may be processed the following business day.

  • Orders placed on weekends or holidays will be processed on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.Delivery estimates begin after the order has been shipped, not when the order is placed.

Domestic Shipping (United States)

We offer free Economy shipping on U.S. orders over $130.

Estimated delivery times may vary depending on the carrier selected at checkout.

Economy Shipping (USPS / UPS / DHL): 4–10 business days

Standard Shipping (USPS / UPS / DHL): 2–6 business days

Express Shipping (USPS / FedEx / DHL): 1–4 business days

Carrier availability may vary depending on destination.


International Shipping

We ship to most countries worldwide using USPS or DHL international services depending on destination and availability.

Estimated delivery times:

Canada

UPS/ DHL Economy / USPS International: 10–20 business days

UPS/ DHL Express / USPS Priority Mail Express International: 7–10 business days

Rest of the World

UPS/ DHL Economy / USPS International: 10–20 business days

UPS / DHL Express / USPS Priority Mail Express International: 7–10 business days

International customers are responsible for any customs duties, taxes, or import fees required by their country. These charges are not included in the shipping cost and are determined by the destination country's customs authorities.

Shipping Delays

Due to global shipping conditions, carrier facility closures, increased shipping volume, and reduced staffing, delivery times may occasionally be extended.

Shipping carriers including USPS, UPS, FedEx, and DHL may suspend guaranteed delivery timeframes during periods of high demand or operational disruption.

We must allow up to 20 business days from the shipping date before opening an investigation with the carrier for delayed packages.

Shipping Address Responsibility

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

It is very important that you write the correct address, if you know that you misspelled your address or did not put an apt/unit number please call us immediately at 212 739 7877 u.s.a or email us at info1@ShopYahaira.com. We can no longer intercept a package after it has already left our facility regardless if it was with the incorrect address nor will we resend a package if it is sent to the incorrect address unless the package is returned back to our facility.

DIFFERENT BILLING AND SHIPPING ADDRESSES

In order for us to be able to send your package right away the billing and shipping addresses must match. If you have a different billing and shipping address we ask that you please confirm your order by emailing us an image of only the last 4 digits of the card to confirm that it is in fact an authorized transaction by the cardholder. Without confirmation the order will not be able to be sent out right away.

LOST PACKAGES

Please note if your package gets lost or stolen from your mailbox we will help you open a claim with USPS / Fedex, DHL but we will not issue a refund or resend the order as we are not to be held responsible for lost or damages caused by a third party. Once the order has been shipped you will get an email with a tracking number and a link. If you do not receive an email for the tracking within 1-2 days of placing your order please contact us and we will send it again. Once the package leaves the Yahaira Inc. offices the United States Post Office will be in charge of delivering your package, with that being said if any package gets stolen, lost or destroyed we are not responsible; but if that happens please let us know so we can file a claim for you and we will help you as much as we can until you get an answer, package etc..

EXCHANGE POLICY:

When you're happy we're happy. If you aren't 100% satisfied with your Shop Yahaira Inc. purchase, let us know the good and the bad and we will work with you to find a resolution. We want you to be happy and if you think we need to improve something in our garments please let us know by calling us 212 739 7877 or emailing us at info1@shopyahaira.com

If you have any questions regarding the perfect size or style for you please email us at info1@shopyahaira.com or give us a call at 212 739 7877 and one of our experts will help you! Please understand that the size choice is 100% up to you once you place your order.

If you'd like to exchange an item please contact us at info1@shopyahaira.com within 20 days after you received your order. We can exchange the style, size and color if you mistakenly order the wrong product or if you want something else. Please read our exchange policy below.

All sales are final, we do not issue any refunds or accept returns, we can of course assist with an exchange. Please see our exchange policy below and please contact us before sending any item back at info1@shopyahaira.com and we will send specific instructions on how to send it back.

  • For shape-wear and leggings: We can exchange the garment(s) if they have NOT been tried on, stretched, worn, used, washed, soiled or ruined. The garment(s) that you are sending back must be in perfect condition. For sanitary reasons we do not take shape wear back that has been tried on, used, worn or stretched since our garments are considered underwear and touch very intimate parts.
  • For Clothing: We can exchange the sets (outerwear and jumpers) as sets meaning the top and bottom together for a different style, size or color if you purchased them as a set. The clothing piece(s) that you are sending back cannot have any stains such as deodorant, tanning lotions, makeup, glitter or any other type of stain. All tags must be attached to the clothing items that you are sending back please. Please look for defects before taking the tags off of the item(s).
  • For Bodysuits: We can assist with an exchange if the bodysuit has NOT been tried on, worn, used, soiled, washed or ruined. All tags must be attached. This style touches very intimate parts and we would never send something that has been tried on by someone else to any of our customers.
  • For Swimwear: We can assist with an exchange if the swimwear piece(s) have NOT been tried on and all tags must be attached. SWIMWEAR IS FINAL SALE 

 

Final Sale, Returns & ExchangesDue to the intimate nature of our products, all garments sold by Shop Yahaira Inc. are considered undergarments.
For hygiene and safety reasons:
All sales are final. We do not offer refunds.
We only offer exchanges for items that meet the following conditions:
• unused
• unworn
• unwashed
• original tags intact
• original packaging
Due to hygiene regulations, intimate apparel cannot be returned or exchanged once worn or tried on against bare skin.


Garments showing signs of:
• wear
• washing
• stains
• odors
• alterations
will not be accepted for exchange.

Customer Support
If you have questions about your order, sizing, delivery, or exchanges, please contact us before initiating a payment dispute.
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM EST
Phone
212-739-7877
Email
info1@shopayahaira.com
Our team is committed to resolving issues quickly and fairly whenever possible.

***PLEASE READ: Please inspect your garment once you receive it and take it out of the package. If you believe your item is defective upon arrival, please contact us immediately and before you try the garment/clothing on. If we mistakenly sent the incorrect style, size or color please contact us immediately and before you stretch, try on, use or put on the garment. Once the garment is tried on we cannot assist with an exchange or replacement. For exchanges, all tags must be attached. If there is a price difference for a higher priced item we will give you a call to charge the difference and if the price is lower you will receive store credit.

We do not send return labels for exchanges therefore, you can send it back through USPS, FedEx, UPS or whatever is most convenient. Please email us at info1@shopyahaira.com for further instructions. Since we do not send returns labels we will cover the cost of the new exchange package that will be sent back to you, that way you do not have to pay double shipping. Please email us the tracking number for the package that you are sending back. We cannot be held responsible if the package that you have sent back to us is lost.

We reserve the right to send the item(s) back to you if the item(s) that you are sending back are outside the terms of our exchange policy.

If you need to exchange an item, please Contact Us with your order number and details about the product you would like to exchange. We will respond quickly with instructions for how to exchange items from your order.

For certain products of Yahaira Inc. Legal Disclaimer: due to the hygienic nature of these products and by law of the United States health regulations, we cannot accept returns, give refunds, on any washable, reusable or absorbent item such as body shapers, panties or bodysuits with panty attached or any intimate undergarment that touches the crotch area. Out of respect for all of our beautiful customers We will never re-sell an intimate garment that is soiled, dirty, tried on, worn or returned since you are paying full price for it and you deserve and you also expect a brand new garment that is nice and clean just for you.

You pay full price for a brand new garment and that is exactly what you are going to get from Yahaira Inc. A brand new garment just for you, you do not have to worry about how many people tried on or put on or wore it for a couple of days and then returned it. We worked very hard on making our size chart 100% accurate. We designed our garments to be super comfortable and with low, moderate and high compression, a garment that you can wear all day and every day without the pain and stress.